Having no air is one thing. Having no air in Florida is another. Being 8 months pregnant in Florida with no AC takes it all to a new level. Their name says it all!! We called on a Tuesday to have a new unit installed and they were out the very next day to install for us. When we had our unit serviced a few months ago they followed up after to make sure we were still satisfied. They go above and beyond and we could not be anymore thankful! Thank you again First Response!