Great service!!! Very happy with the response and advice given. Highly recommend First Response Job well done!!!!
They were very fast and helpful. Our AC went out around 7pm during the summer and they were able to come out and fix it that night. Our baby was hot and i don’t think she would have slept without it. Thank you for fixing it so fast and in the dark at that!
In the days leading up to Thanksgiving(on a Saturday nonetheless), my AC was blowing hot instead of cold. I found First Response on Yelp and I am forever grateful. Response time was exceptional. Matt showed up timely and was the consummate professional and was very knowledgeable in his area of expertise. He quickly figured out the issue, told me my options, and set up next steps. Matt returned on Monday and completed the job. Again he was timely and professional. He is also very personable which was the icing on the cake. I would definitely recommend Matt and his Team for any and all things heating and cooling related. I liked their services enough to set up on their service plan 🙂
My entire central heat and air system went out early Saturday morning. By noon the rep from First Response came by to check out my system. He gave me a detailed explanation and answered all of my questions. It was determined I needed a whole new system, which did not surprise me because I had been having trouble for the past year. The guys came out early the next morning (Sunday) and it was installed by early afternoon.
Every one of the employees was professional, courteous, knowledgeable and clean cut. The install went smoothly and they did a great job. Bryan, the owner, came to my house several times to assist and also follow-up.
I would highly recommend this company.
Having no air is one thing. Having no air in Florida is another. Being 8 months pregnant in Florida with no AC takes it all to a new level. Their name says it all!! We called on a Tuesday to have a new unit installed and they were out the very next day to install for us. When we had our unit serviced a few months ago they followed up after to make sure we were still satisfied. They go above and beyond and we could not be anymore thankful! Thank you again First Response!
They are fair and up front and prompt service you don’t have to wait too long for them to come and they will diagnose and fix only what needs it not try to sell you something you don’t need.
If I could give more stars, I definitely would!!! We have had over 6 AC companies come out to look at our problem, a few of them big names. Not the first one knew what to do. I contacted First Response a couple of weeks ago, as I was contacting every company I came across. He didnt think he could help, as the others couldn’t. A couple weeks went by, he contacted me asking if our problem was fixed, and unfortunately, no it wasn’t. Well, he wanted a crack at it. He contacted me this morning, and we set up a time for this afternoon. He wasn’t even here 10 minutes and found our problem!!! And took under 20 minutes to fix it!! This company is 100% over the top best!! They will be our go to AC company for all of our needs and we will make sure anyone we know that needs AC service, First Response will be the company we tell them to use!! Absolutely !!! Can’t thank you enough !!
Very prompt and professional service!
Bryan came out within 20 minutes of calling him. He diagnosed the problem and had my unit fixed within the shortest time of anyone else told me they could fix it. Very professional and trustworthy. Thank you, Bryan. I will use your company from now on and recommend you to my friends and family.
Dearick was professional and efficient. He brought problems to our attention that other companies neglected. I would recommend 1st Response to anyone!